Should your instrument require service or repair, please complete the Return Material Authorization (RMA) form and follow the shipping instructions below.
Instruments must be returned by prepaid freight to the following address:
120 West Beaver Creek Road, Unit #15
Loading Dock #14
Richmond Hill, Ontario, Canada, L4B 1L2
Attn: Technical Dept.
RMA #: Emailed to you after submitting the form
If shipping instruments to our office from outside of Canada, please include a commercial invoice which indicates, “Goods being returned for repair”, a description of the goods, and the value of the instrument(s).
Please forward us the waybill number so we may track the shipment.