Support

RMA REQUEST FORM

Should your instrument require service or repair, please complete the Return Material Authorization (RMA) form and follow the shipping instructions below.

First Name*
Last Name*
Company*
Email Address*
Telephone*
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Instrument*
Serial Number*
Instrument Problem*
Please provide a detailed description and attach any supporting documentation, as applicable. Note that a PO is required to process your repair.
Attachment(s)
Please attach any documentation that may help with resolving the issue.
Drop files here or

Max. file size: 200 MB.
Pre-Authorized Repair Limit ($ CAD)*
Note that a minimum evaluation charge of $125 CAD will apply.
Is the return shipping address the same as the billing address?*
Return Shipping Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
How would you like to pay for the return shipping?*
Please note that there will be an administrative charge if the return shipping is paid by Terraplus/Georent.
Preferred Courier*
Courier Account Number*
Would you like the return shipment to be insured?*
Terraplus/Georent is not responsible for insuring your instrument while in transit. If your instrument is not insured, we recommend that you purchase the optional insurance for the return shipment.
US EIN Number
Mandatory for all US shipments.
Additional Comments
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Shipping Instructions

Instruments must be returned by prepaid freight to the following address:

Terraplus Inc.
120 West Beaver Creek Road, Unit #15
Loading Dock #14
Richmond Hill, Ontario, Canada, L4B 1L2
Attn: Technical Dept.
RMA #: Emailed to you after submitting the form
Phone: 1.905.764.5505

If shipping instruments to our office from outside of Canada, please include a commercial invoice which indicates, “Goods being returned for repair”, a description of the goods, and the value of the instrument(s).

Please forward us the waybill number so we may track the shipment.